Ahlstrand Marine is committed and focused on providing you with the best customer satisfaction on the internet. If you are not satisfied for any reason with your purchase, we will gladly refund or replace any new, unopened products, as long as they meet the following guidelines.
* Items must be brand new, in original condition
* Items must be in the original, undamaged, unopened manufacturer's packaging
* All original manufacturer information must be included (Warranty card must NOT be filled out.)
* Products cannot have been installed, assembled, used or disassembled or have any missing parts or hardware
The following items are not returnable:
* Custom or Special Orders
* Electrical Parts or Fuel Components
Refunds: We will issue a full refund, including all applicable sales tax for any returned products when your return meets the above requirements. The cost of incoming and outgoing shipping will only be refunded if the return is a result of our error. Returns of items with FREE SHIPPING will have the actual cost of the outgoing shipping deducted from the refund. We reserve the right to charge a 10-15% restocking fee. Refund of your money may take up to 15 days.
If you would like to return an item, please contact us by phone at 847-949-8899.
All returned products must be shipped either UPS or Insured USPS Parcel Post to allow us to track the item. No C.O.D. shipments will be accepted. Return shipping costs are the responsibility of the customer.
Damaged Products: If your product has been damaged in shipment, please call us immediately and we will work with you to resolve the situation.
Defective Products: If you have received a defective product, please review the manufacturer information included with your new product for proper warranty procedure.